Refund policy

Refund & Return Policy

At Westmere Market, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be returned in the original packaging
  • Proof of purchase or order confirmation is required

Please note that certain items may not be eligible for return due to hygiene, safety, or customization reasons.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or if you received the wrong product, contact us immediately at:

support@westmeremarket.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging if applicable

We will review the issue and work to resolve it as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The item is defective

We recommend using a tracked shipping service for returns.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your payment provider or bank

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Order Cancellations

Orders may only be canceled within a limited time after purchase before processing begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

Business Information

Westmere Market
Email: support@westmeremarket.com

Westmere Market is an independent online store offering curated home lifestyle and everyday products for customers across Ireland and selected international regions.

For any questions regarding orders, returns, or refunds, please contact our support team using the email above.